COMMONLY ASKED QUESTIONS

We at Green Grocery want our customers to be satisfied with their purchases. If for any reason you are not satisfied with your purchase, you may return the item(s) for a refund or exchange. Please read our return policy below for more information.

Eligibility: To be eligible for a return, the item(s) must be unused and in the same condition that you received them. They must also be in the original packaging.

Timeframe: You have 14 calendar days from the date you received your purchase to request a return.

Refunds: Once we receive your item(s), we will inspect them and notify you of the approval or rejection of your refund. If your refund is approved, we will initiate a refund to your original method of payment.

Exchanges: If you would like to exchange your item(s) for a different product or size, please contact us to initiate the exchange process.

Shipping: You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable.

Damaged or Defective Items: If your item(s) arrive damaged or defective, please contact us within 48 hours of receiving the item(s) to initiate a return or exchange.

Non-returnable items: Gift cards, perishable goods, and items that have been used or opened cannot be returned.

To initiate a return or exchange, please contact our customer service team at [insert contact information] and provide your order number and the reason for the return or exchange. We will provide you with further instructions on how to proceed.

We reserve the right to refuse any returns or exchanges that do not meet our eligibility criteria or that have been requested outside of the timeframe mentioned above.

Thank you for shopping with Green Grocery. If you have any questions or concerns about our return policy, please do not hesitate to contact us.